Shipping and Returns
Shipping Policy
We offer shipping services across Canada only. Orders are usually dispatched within 1–3 business days, and delivery times vary based on location and transportation company.
Customers are responsible for providing accurate shipping details. Any additional shipping charges due to incorrect addresses or missed deliveries will be borne by the customer.
Shipping delays due to weather, carriers, or supply chain issues are beyond our control.
Shipping Returns
ALL returns based on a customer’s desire to longer want or need the item shipped, all shipping costs will be borne by the customer.
All costs for shipping of warranty work will be borne by the customer.
Return & Refund Policy
Please refer to our full Return Policy for details.
- Returns are accepted within 14 days of delivery on eligible items.
- Returned products must be unused, in original packaging, and include all accessories.
- Return shipping is the customer’s responsibility unless the item is defective or incorrectly shipped.
- Certain items (used equipment, special orders, clearance, accessories) are non-returnable.
Restocking fees (10–15%) may apply.
Warranty
All equipment sold by Greenway Limited comes with a manufacturer’s warranty where applicable. Warranty claims must follow the terms set by the respective manufacturer.
Greenway Limited does not provide additional warranty unless clearly stated on the product page.
Order Cancellation
Orders can be cancelled only before shipment. Once shipped, cancellations are not possible. In case of cancellation, refunds (minus transaction fees) are issued to the original payment method within 5–10 business days.
Shipping Policy
We offer shipping services across Canada only. Orders are usually dispatched within 1–3 business days, and delivery times vary based on location and transportation company.
Customers are responsible for providing accurate shipping details. Any additional shipping charges due to incorrect addresses or missed deliveries will be borne by the customer.
Shipping delays due to weather, carriers, or supply chain issues are beyond our control.
Shipping Returns
ALL returns based on a customer’s desire to longer want or need the item shipped, all shipping costs will be borne by the customer.
All costs for shipping of warranty work will be borne by the customer.
Return & Refund Policy
Please refer to our full Return Policy for details.
- Returns are accepted within 14 days of delivery on eligible items.
- Returned products must be unused, in original packaging, and include all accessories.
- Return shipping is the customer’s responsibility unless the item is defective or incorrectly shipped.
- Certain items (used equipment, special orders, clearance, accessories) are non-returnable.
Restocking fees (10–15%) may apply.
Warranty
All equipment sold by Greenway Limited comes with a manufacturer’s warranty where applicable. Warranty claims must follow the terms set by the respective manufacturer.
Greenway Limited does not provide additional warranty unless clearly stated on the product page.
Order Cancellation
Orders can be cancelled only before shipment. Once shipped, cancellations are not possible. In case of cancellation, refunds (minus transaction fees) are issued to the original payment method within 5–10 business days.